Return & Exchange

We want you to love each and every item from Zoobibi, so in the event an item doesn’t suit, we want to help. Learn more about our return and exchange policies below. Any questions? Contact our team during showroom hours or email us at hello@zoobibi.com.au

Change of mind

If your item doesn’t fit your space, or wasn’t quite right, that’s okay too. We accept Change Of Mind returns if:

• The item is in its original packaging and unused
• You have proof of purchase
• The item is returned within 30 days of purchase

Please note: Shipping fees are non-refundable for Change of Mind returns and exchanges. If you choose to return your item online, Zoobibi reserves the right to charge for exchange postage.

Faulty or damaged items

We accept faulty or damaged items within 30 days of purchase, with proof of purchase.
Your item is considered faulty or damaged if:

• It does not do what we said it does
• The product has a significant defect
• It is significantly different to the description given.

 
Online and in store purchases

We want to ensure that it is an easy process for you to return or exchange items by offering you the option of returning in store or online. 

To return your item online:

• Your item must be in its original packaging, unused, with proof of purchase.
• Returns or exchanges must be made within 30 days
• Please send your return to 646 Burwood Road, Hawthorn East VIC 3132. Please include your proof of purchase, contact number, name, address and any comments that are relevant to the refund or exchange.

Please note: Shipping fees are non-refundable for Change of Mind returns and exchanges. If you choose to return your item online, Zoobibi reserves the right to charge for exchange postage.

To return your product in store:

• Your item must be in its original packaging, unused, and with proof of purchase.
• Returns or exchanges must be made within 30 days of purchase
• If paid with a card, ensure you have the card with you for a seamless return.

 
Gift Cards

If you’ve made a purchase using a Zoobibi Gift Card:

• Your item must be in its original packaging, unused, and with proof of purchase.
• Your return or exchange must be made within 30 days of purchase
• We cannot offer a cash refund. You may either exchange your item or receive a store credit.

 
Our returns policy is not intended to override or limit your statutory rights in any way.

Zoobibi reserves the right to alter these terms and conditions at any time.